AIFM

Finance in Motion  Asset Management Sarl provides a formal complaint mechanism to allow investors, clients, project affected people (e.g. individuals, communities, workers) the opportunity to complain or raise concerns. This mechanism is applicable to Finance in Motion and all Alternative Investment Funds managed by the company. Filling a complaint supports the AIFM to identify, investigate and take appropriate steps to help resolve problems, reduce risks and remedy impacts.

Complaints may be presented through a representative when the party on whose behalf the representative is acting are identified and evidence of the representative’s authority to do so is provided in the complaint.

Submit a complaint

Please use one of the following channels:

• Write to AIFMComplaints@finance-in-motion.com. Please note that in that case, the email address of the sender will be displayed to the recipient.
   
• Send postal mail at the following address:
  Attn.: Finance in Motion Asset Management S.à r.l.
  68 Boulevard de la Pétrusse, 
  L- 2320 – Luxembourg – Grand-Duché du Luxembourg

 

Treatment of your complaint

Within 10 business days, the complainant receives a confirmation that the complaint has been received. Each complaint will be investigated through a fair and independent view on the complaint, facilitating a response to the complainant no later than two months from the receipt of the complaint.

If the complainant does not receive an answer or receives an unsatisfactory answer, the complainant is entitled to address the AIFM Complaint Officer via the same channels provided above.

If the Complainant does not receive a satisfactory response, they are entitled to escalate the Complaint to the CSSF in accordance with the Luxembourg law of 17 February 2016 introducing alternative dispute resolution for consumer disputes into the Consumer Code and amending certain other provisions of the Consumer Code. For more information, please consult the CSSF website at: https://www.cssf.lu/en/customer-complaints/

 

For complaints raised by or on behalf of project affected people, the response may take longer. Throughout that time, the complainant(s) will receive updates on the investigation process in the manner they submitted the complaint.

By default, your complaint will be treated confidentially, and your identity kept anonymous. Only parties concerned by the complaint’s investigation will be made aware of the complaint and your identity will not be disclosed to them. Should you wish otherwise, please state clearly that you agree to your identity being disclosed.

 

Customer complaints – CSSF

The Commission de Surveillance du Secteur Financier is a public institution which supervises the professionals and products of the Luxembourg financial sector.

Policy will be uploaded early April. 

Find an overview of all Sustainability-related Disclosures 

 

Statement on Principal Adverse Impacts

Statement on Integration of Sustainability Risk

Disclosure Statement Impact Principles

Policy will be uploaded early April. 

Policy will be uploaded early April.